@gareth @EthanR_ @Natasha_Jay It depends a lot on how UK law ends up. Canada had a similar case to this recently where an airline chatbot told a customer they could get a refund for a situation and the airline tried to claim the chatbot wasn't representing them. The courts had none of it and said very clearly that anything the company puts on their website is representative, so if a chatbot says "here's a code for 80% off" they have to honor it in Canada at least.
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Binks
@binks@kind.social