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@ShaulaEvans @bookstodon I work in an industry that doesn't understand itself as a workshop, and isn't grounded in identifying process friction or the need for invisible work. That book taught me more that most university classes.

@ShaulaEvans @bookstodon A random handbook about setting a storefront for a shoe repair business. It was the first (and to a large extent last) time i saw an end to end description of how a work becomes a workshop. How visible and invisible tasks interplay, the role of appearances and underlying reality, balance of flexibility and record keeping, importance of maintenance and tool placement and ergonomics... it also taught me a fair bit about fixing my shoes.