I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp