I’ve just gotten culture shock.
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I’ve just gotten culture shock.
Those of you keeping track will know that I did a Christmas market tour early December last year. I ended up downloading the Karlsruhe transit authority’s (KVV) app and buying a day ticket or two off them.
These days I’m more familiar with German transit ticketing, so I haven’t used the KVV app since then.
And today I have received this SMS, telling me they’re going to delete my account soon.
…
⁃ A company that is systematically deleting accounts after a year?
⁃ That takes their data protection responsibilities seriously?
⁃ That proactively informs their data subjects with plenty of time to cope?
⁃ That doesn’t do so using dark marketing patterns that try to guilt me into staying?
⁃ Or upsell me?
⁃ Or trick me into clicking somewhere as the only way to exercise my rights?I am agog. My flabber is truly ghasted.
Genuinely, this sort of attitude needs to be praised. It’s been 10 years since GDPR, and this sort of thing is still that rare.
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