@mwl @stefano You just can't fix willful ignorance. I did a gig for a body shop a few years back, connection made by my wife who, as an insurance adjuster, knew that they were unhappy with their current MSP.
It wasn't that their MSP was doing a bad job, it was that they wouldn't let their MSP do anything beyond a shit job. They were absolutely, and completely opposed to any and all computer security because, "No one is going to steal a body shop's information, no one will ever hack us." Needless to say, they had numerous problems they refused to believe were due to security issues. They had an open share file server sitting on the same network as the guest wifi. Guess what I found all over it?
I fixed one issue for them, then decided to nope the fuck out. Also, the one owner's son would absolutely never shut up about bitcoin.