Long shot but does anyone else have parents using btinternet.com for their emails?

[afewbugs@social.coop]

Long shot but does anyone else have parents using btinternet.com for their emails? My Dad keeps accidentally blocking emails from me and my brother (and the local council, and the Ramblers Association...) and he's clearly clicking on something when he opens them but we can't figure out what he's doing to tell him how to stop doing it. He only uses email in the browser. Has anyone else come across this issue before?

[christineburns@mastodon.green]

@afewbugs I seldom use the browser I’m afraid. Can you not get him set up with a mail client app?

[afewbugs@social.coop]

@christineburns I wish I could, but no. It's been hard enough switching them over from Windows to Mint, my Mum has given up even trying to engage with technology and my Dad is really struggling with everything being in different places and looking different. He couldn't cope with accessing email in a different way to what he's used to.

[dermoth@jasette.facil.services]

@afewbugs Look for keyboard shortcuts. I use primarily Mozilla but when I accidentally misflag or misclassify an email is with the shortcuts, ex. typing in the wrong window or just accidentally pressing a key.

[afewbugs@social.coop]

@dermoth thank you

[bazzargh@hachyderm.io]

@afewbugs is he maybe just hitting move to spam? There's a good chance that would block you; tho there is a block sender item in the 'more' menu.

I'd also wonder if there is a keyboard shortcut for that.

I finally managed to persuade my dad off that platform a couple of years back after he got hacked badly (a script that emailed everyone in his address book asking for help, redirecting replies to some other address, and deleting all his contacts) - so can't directly check any more. But the spam one seems most likely. He'd delete mail to keep his inbox empty, and if you select mails to delete, the spam button is the X right next to the bin; I found mails he'd moved to spam a few times