I've always thought that the larger the company, the less important the individual client
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I've always thought that the larger the company, the less important the individual client.
Last evening, a client asked me to supervise a remote connection with one of their software providers - a large company - at 9:30. It was urgent, so I completely rearranged my schedule for today (canceling two business trips) and made myself available.
The company confirmed the appointment.
This morning, no one showed up. My client tried to open a support ticket and send reminders, but got nothing. No feedback. No response. Nothing. My client is partially at a standstill, and I'm stuck (I've done other things, but the trips still need to be made). The provider is unreachable.Then again, they provide software that no one else does - and due to strict regulations, there are no other solutions. They know it, and they do whatever they want.
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I've always thought that the larger the company, the less important the individual client.
Last evening, a client asked me to supervise a remote connection with one of their software providers - a large company - at 9:30. It was urgent, so I completely rearranged my schedule for today (canceling two business trips) and made myself available.
The company confirmed the appointment.
This morning, no one showed up. My client tried to open a support ticket and send reminders, but got nothing. No feedback. No response. Nothing. My client is partially at a standstill, and I'm stuck (I've done other things, but the trips still need to be made). The provider is unreachable.Then again, they provide software that no one else does - and due to strict regulations, there are no other solutions. They know it, and they do whatever they want.
@stefano ah, the vendor lock-in.... we all love it!
What's funny is that companies still believe that open source solutions are not made for professional use.... sad, but still (unfortunately) a very true believe
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I've always thought that the larger the company, the less important the individual client.
Last evening, a client asked me to supervise a remote connection with one of their software providers - a large company - at 9:30. It was urgent, so I completely rearranged my schedule for today (canceling two business trips) and made myself available.
The company confirmed the appointment.
This morning, no one showed up. My client tried to open a support ticket and send reminders, but got nothing. No feedback. No response. Nothing. My client is partially at a standstill, and I'm stuck (I've done other things, but the trips still need to be made). The provider is unreachable.Then again, they provide software that no one else does - and due to strict regulations, there are no other solutions. They know it, and they do whatever they want.
@stefano Open source is the solution
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@Invictvs It is
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I've always thought that the larger the company, the less important the individual client.
Last evening, a client asked me to supervise a remote connection with one of their software providers - a large company - at 9:30. It was urgent, so I completely rearranged my schedule for today (canceling two business trips) and made myself available.
The company confirmed the appointment.
This morning, no one showed up. My client tried to open a support ticket and send reminders, but got nothing. No feedback. No response. Nothing. My client is partially at a standstill, and I'm stuck (I've done other things, but the trips still need to be made). The provider is unreachable.Then again, they provide software that no one else does - and due to strict regulations, there are no other solutions. They know it, and they do whatever they want.
@stefano I'm sorry for you and your customer because I know how sad, frustrated and angry one feels. I had one of this experiences yesterday regarding the energy company.
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@stefano I'm sorry for you and your customer because I know how sad, frustrated and angry one feels. I had one of this experiences yesterday regarding the energy company.
@lfa thank you. Yes, exactly. They pay a huge annual fee and they're treated like that. And they're a good company, so they definitely deserve more attention.
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@lfa thank you. Yes, exactly. They pay a huge annual fee and they're treated like that. And they're a good company, so they definitely deserve more attention.
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@fast_code_r_us @stefano
Yes, and the worst thing is to see how the politicians of any side and colour have been legislating in favour of these companies for decades, eliminating smaller companies day after day. -
@fast_code_r_us @stefano
Yes, and the worst thing is to see how the politicians of any side and colour have been legislating in favour of these companies for decades, eliminating smaller companies day after day.@lfa @fast_code_r_us sadly true
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@lfa @fast_code_r_us sadly true
@stefano @lfa I have similar stories to tell from working at Microsoft, Google and other large faceless organizations. This is one reason that I liked working at small startups in Silicon Valley - they were burning money, exploiting engineers and peddling snake oil, but at least you got to have a personal connection between boss and workers because the org is nearly flat. Going in to these situations with "eyes wide open" helps prevent feeling mistreated.
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undefined Stefano Marinelli ha condiviso questa discussione
Gli ultimi otto messaggi ricevuti dalla Federazione
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Ma le pubblicità con la "x" finta e il tasto "chiudi" in corpo 4 come le clausole di zio Paperone?
#cosìperdire
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@enzoesco non lo sono mai stati, anche il giubileo ebraico era ogni 50 anni (o forse 49, il sette volte sette. Non sono certo se fosse l'anno successivo oppure quello di ordine 49)
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@ro
Gli sciacalli non lo farebbero. Sono annichilita
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@versodiverso @ALFA @lasiepedimore
Per me sarebbero 48 giorni, ci sto! 🤪
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From Gaza, we write, our hearts suspended between fear and hope. We are being bombed without mercy. I write to you with sadness filling my heart. I can no longer bear it. I suffer in silence. All that matters to me is the safety of my family.
Please help me, support me and share the donation link. You are our only hope.
@aral
#gaza#palestine
https://chuffed.org/project/120774-ur
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Egypt proposes forming a unified Arab defense force, similar to NATO, to safeguard Arab nations under threat.
#AureFreePress #News #press #headline
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@sans_serif_girl cosa potrebbe andare storto...
