I don't want to laugh at someone's real distress but this IS very funny ...

[budududuroiu@hachyderm.io]

@Natasha_Jay not surprised, UK interest rates high, many businesses that can't raise capital through debt to fund themselves or their growth turn to AI as a cheap way of doing that

[radio_alelopatia@kolektiva.social]

@Natasha_Jay The fact that they still don't see AI as the issue is really disheartening. Like OK, don't remove the AI and deal with this over and over again then. If you're that stubborn about keeping something as stupid as AI, then you kind of deserve to get ripped off.

[webhat@infosec.exchange]

@Natasha_Jay nice, I hope the customer gets the 80% discount

[groxx@hachyderm.io]

@Natasha_Jay @gareth @Orb2069 it's definitely not black and white in USA, there's a significant amount of room for stuff like "no reasonable person would expect this to be true" and I kinda suspect "clearly tried to mislead support/chatbot" would fall in there too. it's kinda important to ensure clear bugs ($1000 of gold for $1!) don't bankrupt people instantly.

though I do REALLY want people to pay penalties for these bots' decisions, because it's the only way to reasonably push back (outside simply banning them).

[ggmcbg@mstdn.plus]

@Natasha_Jay

Business hours should be business hours again.
Anyone wants me between 6pm and when I get there next day can say 'thank you' after I've settled in and then ask.

[smolbrain@floofy.tech]

@Natasha_Jay I do!
Stop using AI chat bots silly people!

(Yes im aware its not always that easy. Life changes. But also we've been solving these problems for decades. Dont give in. And of course im not actually laughing at suffering)

[viss@mastodon.social]

@Natasha_Jay fantastic

[compilerbreak@gamepad.club]

@Natasha_Jay there was a similar case about this, they had to honor the chatbot pricing https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know

[stellar@mk.absturztau.be]

@Natasha_Jay@tech.lgbt there is a universe where this works...

[grendel84@tiny.tilde.website]

@Natasha_Jay

If it's a small business they may truly not have known the realities of AI. I can't imagine the lies he's been fed about it.

[somekindofgarf@kind.social]

@Natasha_Jay It'll laughs for you, no worries!