Employee of a client calls me, absolutely furious.
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Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
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Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
@stefano it is a wonderful thing when someone has the humility abd common decency to phone and apologise. It was also wonderful you took the time to be an ear for her woes - it probably meant more to her than you could imagine.
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@stefano it is a wonderful thing when someone has the humility abd common decency to phone and apologise. It was also wonderful you took the time to be an ear for her woes - it probably meant more to her than you could imagine.
@EF I appreciated that she wanted to call back to apologise. And yes, we are all human. As AI becomes more present in our lives, this human touch matters even more.
Gli ultimi otto messaggi ricevuti dalla Federazione
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@spacehobo @fesshole sounds like a safety issue. Probably a good development for millions of bruised children's upper arms.
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I posted a blog entry to wrap up the year: My 2025 with the fediverse. I'm grateful that the fediverse has allowed me to connect with so many people. I look forward to our continued connection.
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@dotstdy @eniko and then you ALWAYS end up with one specific block type that suddenly needs both, because Murphy ;-)
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Fediverse Advent Calendar 2025の10日目に参加する記事をブログに投稿しました：「フェディバースと過ごした2025年」。タイトルの通り、フェディバースと共に過ごした私の一年を振り返る内容です。フェディバースのおかげで多くのご縁に恵まれ、感謝しています。これからもよろしくお願いします。
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@cwebber I'm not jealous. Nope. No way.
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"Taaac! Figa e fatturato": @garantepiracy.it for King.
Pillole di privacy: i callcenter si stanno evolvendo. - GarantePiracy - Christian Bernieri (fucking good) DPO.
https://garantepiracy.it/blog/pillole-di-privacy-i-callcenter-si-stanno-evolvendo/
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grazie 😞
Sapere che c'è chi comprende quanto fa male ci fa sentire meno soli.
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한 해를 마무리하는 글을 블로그에 썼습니다: 〈聯合宇宙와 함께 한 2025年〉(한글 專用文은 이쪽). 題目 그대로 聯合宇宙와 함께 했던 저의 한 해를 되돌아 보는 글입니다. 聯合宇宙 德分에 많은 因緣과 이어지게 되어서 感謝하게 생각합니다.
