Employee of a client calls me, absolutely furious.
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Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
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Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
@stefano it is a wonderful thing when someone has the humility abd common decency to phone and apologise. It was also wonderful you took the time to be an ear for her woes - it probably meant more to her than you could imagine.
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@stefano it is a wonderful thing when someone has the humility abd common decency to phone and apologise. It was also wonderful you took the time to be an ear for her woes - it probably meant more to her than you could imagine.
This post is deleted! -
Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
@stefano they say be nice to strangers, because you never know if someone is having a bad day. That's exactly what you did, she wasn't nice to you, but you stayed respectful and found out later she was having a very bad day.
If I were in your position, I would have stayed professional on the phone, but I would have lost my temper after the call. I think you showed a lot of emotional strength today.
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Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
She then asks me where the switch is to turn it back on. I have no idea, of course.
Of course, as you do computer stuff, anything regarding cables is your expertise and responsability. Been there.
Anyway, as others have already said, this story says something good about the human quality of this person that, after realising their tantrum was inappropriate, called back and apoligized. Even more so if they're going through something.
We live in a very stressing world.
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She then asks me where the switch is to turn it back on. I have no idea, of course.
Of course, as you do computer stuff, anything regarding cables is your expertise and responsability. Been there.
Anyway, as others have already said, this story says something good about the human quality of this person that, after realising their tantrum was inappropriate, called back and apoligized. Even more so if they're going through something.
We live in a very stressing world.This post is deleted! -
@stefano they say be nice to strangers, because you never know if someone is having a bad day. That's exactly what you did, she wasn't nice to you, but you stayed respectful and found out later she was having a very bad day.
If I were in your position, I would have stayed professional on the phone, but I would have lost my temper after the call. I think you showed a lot of emotional strength today.
This post is deleted! -
Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
This post is deleted!
Gli ultimi otto messaggi ricevuti dalla Federazione
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Preparing to Fire Up a 90-Year-Old Boiler After Half a Century
Continuing the restoration of the #1 Lancashire boiler at the Claymills Pumping Station in the UK, the volunteers are putting on the final touches after previously passing the boiler inspection. Although it may seem that things are basically ready to start laying down a fire after the boiler is proven to hold 120 PSI with all safeties fully operating, they first had to reassemble the surrounding brickwork, free up a seized damper shaft and give a lot of TLC to mechanisms that were brand new in the 1930s and last operated in 1971.
Removing the ashes from a Lancashire boiler. (Credit: Claymills pumping station, YouTube)
The damper shaft is part of the damper mechanism which controls doors that affect the burn rate, acting as a kind of throttle for the boilers. Unfortunately the shaft’s bearings had seized up completely, and no amount of heat and kinetic maintenance could loosen it up again. This forced them to pull it out and manufacture a replacement, but did provide a good look at how it’s put together. The original dial indicator was salvaged, along with some other bits that were still good.Next was to fit the cast-iron ash boxes that sit below the boiler and from where ash can be scraped out and deposited into wheelbarrows. The automatic sprinkler stokers are fitted above these, with a good look at their mechanism. The operator is given a lot of control over how much coal is being fed into the boiler, as part of the early 20th-century automation.
The missing furnace doors on the #1 boiler were replaced with replicas based on the ones from the other boilers, and some piping around the boiler was refurbished. Even after all that work, it’ll still take a few weeks and a lot more work to fully reassemble the boiler, showing just how complex these systems are. With some luck it’ll fire right back up after fifty years of slumbering and decades of suffering the elements.
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@Otttoz quest'anno sono 41 anni che lavoro, sono un lavoratore precoce, qualche anno fa la legge diceva: se hai iniziato il lavoro a 15 anni puoi andare in pensione con 41 anni ma poi la legge è stata modificata in: se hai iniziato a 15 anni, hai una disabilità o hai un disabile in casa puoi andare a 41 anni perdendo 2 anni di contributi ( oltre al danno, la beffa ) negli ultimi mesi altra modifica: per chiunque, TRANNE I POLITICI ( n.d.r. ) da 42 anni e 10 mesi si passerà a 43 anni e 1 mese
