@bryan but, I have a severely negative reaction to companies requiring me to talk to people (or worse, an AI) on the phone. And T-Mobile got to the point where literally everything required a phone call, even things the "T-Life" app or website is supposed to be able to do, that never actually worked.
Even once I was talking to a real person, getting a transfer PIN sucked. Just a miserable support experience.
Not because the people are bad, but because the systems are designed to be hostile.