Joanna Stern:
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Joanna Stern:
We Let AI Run Our Office Vending Machine. It Lost Hundreds of Dollars.
In mid-November, I agreed to an experiment. Anthropic had tested a vending machine powered by its Claude AI model in its own offices and asked whether we’d like to be the first outsiders to try a newer, supposedly smarter version.
Claudius, the customized version of the model, would run the machine: ordering inventory, setting prices and responding to customers—aka my fellow newsroom journalists—via workplace chat app Slack. “Sure!” I said. It sounded fun. If nothing else, snacks!
Then came the chaos. Within days, Claudius had given away nearly all its inventory for free—including a PlayStation 5 it had been talked into buying for “marketing purposes.” It ordered a live fish. It offered to buy stun guns, pepper spray, cigarettes and underwear.
Profits collapsed. Newsroom morale soared. -
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