I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system.
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc If I understand you correctly, you want something like https://www.znuny.org/de or https://requesttracker.com/ which are both FOSS and pretty good at handling tickets.
We are running znuny and before that OTRS for atleast 15 years in the company without any major issues.
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc I am using Zammad, which works well, but is a bit tricky to install. It's developed by a German company, it's open source.
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc I used Request Tracker (see @Kevin's comment) for the better part of 20 years. It can do all these things and does them very well. It is great to self host. However, it's not really "super simple" and has a list of CPAN modules longer than my "to do" list.
Still, great tool. -
I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@ivory fyi: this renders without newlines / list markings in ivory compared to it on the mastodon instance.
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc we use https://freescout.net at work. Based on laravel. Should tick most of your boxes.
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc I have heard good things about https://zammad.org/ for this sort of setup
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I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc The demo application published with #rei3 may already meet your requirements. https://rei3.de/demo_en/
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@jollyorc If I understand you correctly, you want something like https://www.znuny.org/de or https://requesttracker.com/ which are both FOSS and pretty good at handling tickets.
We are running znuny and before that OTRS for atleast 15 years in the company without any major issues.
@piratehonk @jollyorc alternative: www.zammad.org. Docker compose installation, but does include a KB.
You should keep up with updates. -
I'm looking for a super simple (ideally open source / self hosted) ticket/contact management system. What it needs to be able to do is
- receive random emails at 1-n email addresses (think "info", "sales", "support", etc) from ideally separate POP/IMAP servers
- match those emails to the correct queue / team
- forward that email to the correct team
- team members can simply answer to that forwarded email to answer to the original sender
- the original sender can again answer and that gets routed accordingly
- the system keeps track of which incoming email got an answer etc.
- there's a simple web interface to monitor the queues and keep track of what is an open conversation, what is done, etc.
What is NOT needed and can safely be omitted and ideally also hidden from the interface of present are things like
- SLAs
- priorities
- knowledge base
- asset management
- and anything else corporate-y
Canned answers might be a boon, but not stricly needed.
Any suggestions? Bonus points if it runs on a LAMP stack, extra bonus if it is available in german language. #fedihelp
@jollyorc
Request tracker from best practicalEdit: It is a perl thing that runs in/around apache and has lots of options for routing/ fetching emails. It's likely packaged for your distro already
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Gli ultimi otto messaggi ricevuti dalla Federazione
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@Elizafox seen a few comics like that
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Second Anniversary of Former Political Prisoner Sekou Odinga’s Passing
Sekou Odinga, a former United States political prisoner for 33 years stemming from his involvement in the Black Liberation Movement, passed away on Jan. 12, 2024. Odinga was a part of several of the most impactful organizations in US Black liberation history, including Malcolm X’s Organization of Afro-American Unity, the Black Panther Party and the Black Liberation Army. Odinga is also known for his role in the escape of fellow political prisoner Assata Shakur, who lived free in Cuba until her transition on September 25, 2025.
Odinga was released from prison in 2014. Regarding his role in Shakur’s escape, he never pleaded guilty to charges, but told Democracy Now! in 2016 that he was “proud to be associated with the liberation of Assata Shakur.”
Speaking about what drew him to the program of the Black Panther Party, Odinga told Democracy Now!, “What attracted me more than anything else was the stand against police brutality, because like all the other ghettos in this country or Black areas of this country, police brutality was running rampant. From my first memory of it was – in New York – was little Clifford Glover, who was murdered out in my neighborhood in Jamaica, Queens … What we were really concerned about was trying to put some kind of control on the police or at least be in a position that we could counter some of what they were doing.” Odinga’s words reflect the legacy of Black liberation movements throughout US history, which from the mass movement sparked by the murder of Emmett Till to the 2020 uprisings after the murder of George Floyd, share a common outrage at the brutal violence waged against Black people.
“Sekou Odinga, a dedicated revolutionary, believed in our common humanity and the need to resist inhumanity anywhere on the planet,” Jalil Muntaqim, former political prisoner and lifelong Black liberation fighter told Peoples Dispatch. Muntaqim is the co-founder of the Jericho Movement, an organization fighting for amnesty and freedom for the political prisoners of the US.
“As a Muslim, [Odinga] was compelled to do so, as it is instructed in the Holy Qur’an ‘to fight tumult and oppression wherever you may find it; tumult and oppression is worse than slaughter.’ Sekou Odinga lived to manifest this mandate in his entire being, actualizing the need to resist in order to overcome white supremacy and capitalist-imperialism, the scourge of the planet. Long Live the warrior spirit of Sekou Odinga.”
Nino Brown, an organizer with the Jericho Movement, told Peoples Dispatch: “We in the Jericho Movement were honored to host Sekou, break bread and learn from him so we can continue the fight against oppression and exploitation. He is known to many as ‘Baba Sekou’ and rightfully so.”
“While his life has ended, his legacy lives on with all of his comrades and this next generation of revolutionaries,” Brown continued.
“[Odinga] was the epitome of an upstanding Black man and a revolutionary who refused to let this rotten system break him even as it held him captive for over 30 years,” said JD, also an organizer with the Jericho Movement. “And thankfully he got to transition with his loved ones by his side instead of behind enemy lines.”
In 1965, Odinga joined Malcolm X’s Organization of Afro-American Unity, later leaving the organization to found the Bronx chapter of the Black Panther Party. In 1969, Odinga became a part of the group of BPP defendants dubbed the “Panther 21,” who were accused of planning coordinated attacks on two police stations and one education office in New York City. The trial eventually collapsed, following a grassroots campaign in support of the defendants.
Following the increasing police and FBI repression against the BPP, Odinga joined many activists in moving towards underground organizations, such as the Black Liberation Army.
Source: https://www.abcf.net/blog/today-is-the-second-anniversary-of-former-pp-sekou-odingas-passing/
https://abolitionmedia.noblogs.org/?p=27115 #assataShakur #bla #bpp #northAmerica #panther21 #sekouOdinga
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A volte ci si rifugia in un mondo parallelo perché non si sopporta di stare nel nostro
E non sto parlando di chissà cosa, ma di un mondo vicinissimo, pur di non sopportare quello in cui siamo
Ad es, se non sopportiamo i nostri genitori, ci rifugiamo nei nostri amici, o quello di nostre passioni si dilata fino ad accoglierci completamente
E quello che non sopportiamo è un semplice rifiuto dei genitori, e noi li vogliamo incondizionati, ricevere e dare tutto a noi
Così viviamo, perdendo pezzi
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The only acceptable #AgeVerification system is the one used by the first Leisure Suit Larry.
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@LukaTheMouse brilliant
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@railwhale they are robots
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@avi !!! 😍
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@ggggbbybby short necks
