#selfhosting week 1, phase 3B bis: Disappointment.

[elettrona@poliversity.it]

#selfhosting week 1, phase 3B bis: Disappointment.
Subscribed to a Ionos vps in alternative to Hostinger, but the interface is much, much more complex (I'm referring to the vps and domains management) - thought Hostinger was the worst.
But, if accessibility declaration on Hostinger says "partially accessible" giving an e-mail address (not dedicated, it's the generic support), Ionos makes me point to an Italian paragraph where they claim barrier-free then says "for support, contact us through contact form", redirecting to a German accessibility page where NO FORM is displayed. Is it this way to treat customers?
Does @fsfe and @EUCommission have something to say? These are fake accessibility declarations.
You can't say you respect all customers, when you make your showcase site mostly accessible but most important feature (the vps/firewall management panels) impossible to use. To give an example, the "edit" button for a single firewall rule is labeled as "y", the delete is "]", the add rule is "@" ... Not to say that @yunohost on Ionos creates ipv6 issues, the port TCP 25 is closed and I need to call them with EXACTLY my phone number to have them open the port for me...
I must definitely try to talk to them and start the refund procedure.
Unfortunately though, Ionos would give me 240 gb hard disk for storage while hostinger, even upgrading, would give me 100.
WTF. #accessibility #blind #frustration #selfhost #vps

[elena@aseachange.com]

@elettrona @fsfe @EUCommission

I'm so sorry about your negative experiences Elena. I had no idea that these platforms had little to no accessibility features 😭​

[elettrona@poliversity.it]

@elena @fsfe @EUCommission Hetzner is even worse. And Contabo forces me to auto-generate a password, not allowing me to save it (at least something hides the vaultwarden/bitwarden window), then if you click "forgot password" you get a captcha. Hostinger seems, at the moment, the least evil. More expensive though.

[elena@aseachange.com]

@elettrona @fsfe @EUCommission I'm so so sorry Elena for all the trouble you went through.

slightly off topic but: I never set up reverse DNS for my instance because I don't need to send / receive email from it. in case you still have Hostinger and want to give it a second go.

But I completely understand your frustration and if you want to abandon this. Big hug